Overview
At Campbellford Memorial Hospital, we are committed to providing patient care and services according to established best practices. As a patient, you have the right to:
- Be treated with compassion, professionalism and respect at all times
- Confidential treatment of your health information in accordance with the law
- Information necessary to make informed health care choices
- Give or refuse consent to medical treatment
- Express your concerns or complaints and expect the Hospital to make the best efforts to provide a timely response to your questions
- A safe and clean environment
Our Medical Surgical Unit has 34 medical/surgical beds, including a 4 bed Special Care unit. Our nursing team cares for patients using a multidisciplinary approach with other professionals involved in care. Care conferences with you and your family are also held when needed to establish realistic patient plans and goals. We also offer physiotherapy services to in-patients.
As a patient, you have the responsibility to:
- Provide accurate information related to both your medical and personal history
- Be actively involved in your plan of care and to ask questions when you don’t understand or require more information
- Be courteous and respectful of other patients, visitors and the hospital team
- Be respectful of hospital property and comply with hospital policies
Please review the following information so you and your family are aware of the services and support available to you during your stay or visit.
Admitting/Registration
Admitting and registration are located in the Emergency Department on the Main Floor. This area of the Hospital is open 7:30 a.m. to 11:30 p.m. daily, seven days a week. Please present your valid Ontario Health card and insurance information upon your arrival.
Discharge Planning
Discharge time is 11:00 a.m. to allow time for incoming patients to be admitted. Patients must see a nurse prior to leaving the Hospital to ensure discharge planning is complete. An Expected Date of Discharge is posted for every in-patient.
Counselling and information are provided to you and your family if you require assistance. The coordinator facilitates applications to long-term care facilities and liaises with the community agencies such as Community Care Access. This is a flexible guideline for planning for discharge, and is based on diagnosis.
Documents Required
You'll need these documents:
- Ontario Health Card
- Other health insurance card(s)
- Social Insurance Card, or number (if work related)
- Proof of valid semi-private and/or private insurance
- Coverage for accommodation other than standard ward
- A valid credit card (Visa or MasterCard)
- Workplace Safety Insurance Board (WSIB) claim number if applicable
Most Ontario residents are insured by the Ontario Hospital Insurance Plan (OHIP). If you do not have OHIP coverage, you may be required to pay a deposit to the Hospital at the time of admission. The balance of your account will be due upon discharge from the Hospital. If your procedure is NOT covered by OHIP, you will be asked to pay in advance. If you are unsure whether or not your procedure is covered, please call your physician.